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Citilink Shield Travel Insurance

We at Citilink always want to put you first, which is why we want to make sure you shield your entire trip from any unexpected events. From simple travel inconveniences like lost baggage or flight delays to unfortunate accidents, Citilink Shield Travel Insurance will take care of you.

Exclusively designed for Citilink passengers, Citilink Shield promises:
* Affordable Premiums with rates starting as low as Rp 25,000.
* Reliable Travel Protection from one of the world's largest insurers
* The Convenience of Online Booking as part of Your Citilink itinerary

Don't forget to add Citilink Shield to Your itinerary while booking Your Citilink flights!



Citilink Shield Travel Insurance includes:
To view the full terms and conditions, please click here.

24-Hour Personal or Flight Accident benefit compensates You financially (up to Rp450,000,000) for any fatal or serious injuries caused by an accident during your trip.
Evacuation and Repatriation Expenses benefit will bring you to the nearest medical center of excellence or back to Indonesia if you get into an accident or sickness. This benefit is available with the Return-Trip Plan for round-trip itineraries and sickness benefit is available for Evacuation Expenses and international trip only.

Medical Reimbursement coverage will reimburse Your medical bills (of up to Rp200,000,000) resulting from an accident or sickness during Your trip. This benefit is available with the Return-Trip Plan for round-trip itineraries and sickness benefit is available for international trip only.

Overseas Hospital Income provides you with additional financial compensation for each day you are hospitalized while on your trip. This benefit is available with the Return-Trip Plan for round-trip itineraries and sickness benefit is available for international trip only.

Trip Cancellation and Interruption benefit will pay you back the unused and non-refundable portion of your Citilink ticket fare if you need to cancel or shorten your trip due to valid insurable reasons such as death, serious injury or sickness in the family. Trip Interruption benefit is available with the Return-Trip Plan for round-trip itineraries.

Travel Postponement benefit will covers additional administrative charges for original flight cost paid in advance and occurring up to 30 days prior to departure from Indonesia

Flight Delay coverage will provide You with financial compensation for time lost due to a Citilink flight delay up to a given period (Rp 450,000 for every 5 hours up to Rp 6,750,000).

Evacuation & Repatriation this benefit brings you home to your loved ones if you get in Sickness or accident on your trip. Sickness benefit is available for Return-Trip plan on international trips.

Loss of Travel Documents coverage will refund you the cost of replacing your lost passport, visa document or Citilink flight ticket. This benefit is available with the Return-Trip Plan for round-trip itineraries only.

Baggage and Personal Effects covers loss or damage of up to Rp6,500,000 to your baggage, clothing, personal effects while they are in the possession of hotel staff, Citilink or Public Transport, or due to theft or robbery in Public Places.

24-hr Emergency Assistance serves as a helping hand that's just a phone call away. This benefit is available with the Round-Trip Plan for round-trip itineraries only.


* Benefits described above are subject to the terms and conditions of your Citilink Shield Travel Insurance policy .



Citilink Shield Travel Insurance Return-Trip Benefit Schedule
Benefit Schedule Domestic Plan International Plan
24-Hour Personal Accident Rp 350,000,000 Rp 300,000,000
Emergency Medical Evacuation Rp 250,000,000 Rp 250,000,000
Repatriation Expenses Rp 250,000,000 Rp 250,000,000
Medical Expenses* Rp 200,000,000 Rp150,000,000
Hospital Income N/A Rp 200,000 per day
Up to Rp 2,000,000
Trip Cancellation Up to the total original flight cost Up to the total original flight cost
Flight Delay Rp 450,000 per 5-hour delay
(Up to Rp 6,750,000)
Rp 450,000 per 6-hour delay
(Up to Rp 6,750,000)
Trip Interruption Up to the total original flight cost Up to the total original flight cost
Personal Baggage Rp 6,500,000 Rp 5,500,000
Loss of Travel Documents Rp1,500,000 Rp1,250,000
24-Hour Emergency Medical Assistance Included Included
Trip Postponement Rp 2,000,000 Rp 3,000,000

Note: The Domestic plan cover medical due to accident only.


Citilink Shield Travel Insurance Flight-Only Benefit Schedule
Benefit Schedule Domestic Plan International Plan
Flight Accident Rp 450,000,000 Rp 450,000,000
Trip Cancellation Up to the total original flight cost Up to the total original flight cost
Personal Baggage Rp 4,000,000 Rp 3,500,000
Flight Delay Rp 450,000 per 5-hour delay
(Up to Rp 6,750,000)
Rp 450,000 per 6-hour delay
(Up to Rp 6,750,000)
Trip Postponement Rp 1,000,000 Rp 2,000,000

Note: The Domestic plan cover medical due to accident only.


If you have any other product related question, please check our FAQs page.

Citilink Shield Travel Insurance is underwritten by PT AIG Insurance Indonesia
PT AIG Insurance Indonesia is an insurance company registered and supervised by The Financial Services Authority (OJK).
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